Jennifer
2023年5月26日
One night stay. This hotel is a BW Premier and is a collection of serviced apartments. The room we were allocated was large with 2 bedroom apartment which was odd as we'd booked a king apartment. The room for the most part was spacious, clean and had a well equipped kitchen. There was no milk in the fridge. The bed was comfy but NOT a king size. The shower room, there was no bath, was spacious but there was a very strong musty smell which was quite overpowering as we entered. We had to keep the door open and extractor fan on to keep the smell to a minimum. It was horrible. There was no hand soap in the bathroom which was odd.
The room we stayed in was out of the main building so we didn't feel comfortable with using the pool, spa, gym but the pool looked OK on the TV screen in reception.
The chap on reception didn't seem to bothered about anything. He wouldn't let us check in 25 minutes early saying the room wasn't ready - really? He didn't seem interested and wasn't helpful regarding the coffee machine in reception. He also neglected to tell us the door code or WiFi password. It must have been near the end of his shift. When I called at reception later, a more interested receptionist, was only happy to help.
There was a breakfast offered for an additional fee but we didn't try it.
Overall a good stay but I wouldn't class it as a 5 Star hotel - 3.5 at best. Would I stay again? Probably not
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